SHIPPING INFORMATION
I. General Provisions

  1. These contact terms apply to all users who visit and use the Saddler BigData inc underwear sales website (hereinafter referred to as “this website”). Users who communicate, consult, provide feedback, etc. with Saddler BigData inc through this website are deemed to have read, understood and agreed to abide by these terms.
  2. Saddler BigData inc has the right to revise these terms based on actual circumstances, and the revised terms will be published on this website. If users continue to use the relevant services of this website, they will be deemed to have accepted the revised terms.
    II. Contact Information
  3. Customer Service Hotline: 2522035339.
  4. Email: [email protected].
  5. Mailing Address: 508 Sylvania Ave Charlotte NC 28206.
    III. Transport-related contact information
    (I) Transport companies
  6. Domestic transport: This website cooperates with many well-known US transport companies, including but not limited to UPS (United Parcel Service), FedEx (Federal Express), and USPS (United States Postal Service). We select the most suitable transport company for delivery based on the weight, size, destination and user needs of the order. For expedited orders, UPS and FedEx expedited services are preferred; for standard orders, USPS or the standard delivery service of the transport company may be selected.
  7. International transport: International transport mainly cooperates with global logistics companies such as DHL, UPS International Express, and FedEx International Express. These partners have rich international logistics experience and can provide reliable cross-border transport services to ensure that goods are delivered safely and efficiently to all parts of the world.
    (II) Transport time
  8. Domestic transport time
    ● Conventional transport: For orders within the United States, once the goods are in stock and the order is paid successfully, they are usually shipped within 1-2 working days. When using standard delivery service, it is estimated to be delivered in 3-5 working days for the East Coast, 5-7 working days for the West Coast, and 7-10 working days for the Midwest and remote areas.
    ● Expedited delivery: When using expedited delivery service (such as UPS Next Day Air, FedEx Overnight), the order will be delivered within 1-2 working days after shipment. The specific delivery time is subject to the commitment of each transportation company.
  9. International Shipping Time
    ● Conventional Shipping: International orders are usually shipped within 2-3 working days after the goods are in stock and the order is successfully paid. The shipping time varies depending on the destination. Generally, other countries in North America are expected to be delivered in 5-7 working days; major countries in Europe, Asia, and Oceania are expected to be delivered in 7-10 working days; other regions are expected to be delivered in 10-15 working days.
    ● Expedited transportation: International expedited transportation services (such as DHL Express, UPS Worldwide Express, FedEx International Priority) can shorten the transportation time to 3-5 working days. The specific delivery time is affected by factors such as the customs clearance efficiency of the destination.
    (III) Transportation problem consultation and feedback
  10. If users encounter problems such as package loss, damage, delayed delivery, etc. during transportation, whether domestic or international orders, they can contact us through the above customer service hotline, online customer service or email. You need to provide the order number, shipping number (which can be checked on the order details page) and a detailed description of the problem so that we can handle it in time.
  11. For package loss or damage caused by the transportation company, we will assist users in initiating a claim process with the transportation company after verifying the situation, and provide re-shipment or refund services according to the user’s wishes.
  12. Handling of special issues in international transportation:
    ● Customs clearance issues: If customs clearance is delayed or the goods are detained due to inconsistent product descriptions, lack of necessary documents, etc., we will assist users in providing relevant information for processing, but the additional costs incurred (such as storage fees, fines, etc.) shall be borne by the user.
    ●Tax issues: Import duties, value-added tax and other related taxes for international orders are borne by the recipient. We will prompt the relevant tax estimate information on the product page or order settlement page, but the actual tax is subject to the local customs. If the user has any questions about taxes, please contact customer service for consultation.
    VI. Privacy Protection
  13. Saddler BigData inc will strictly protect the personal information provided by users during the contact process, follow the relevant provisions of the “Privacy Policy”, and will not disclose it to third parties without the user’s consent.
  14. When users contact Saddler BigData inc, they should properly keep their personal information to avoid information leakage due to their own reasons.