FAQ

FAQ
This clause is intended to clarify the principles, division of responsibilities and solutions for various problems encountered by users when using the Saddler BigData inc underwear sales website (hereinafter referred to as “this website”). Users who use the services of this website are deemed to agree to abide by the contents of this clause.
I. Product issues

1. Product quality issues
   If the underwear received by the user has quality problems such as damage, stains, odor, fabric defects, etc., they should submit problem feedback through the website order page within 7 natural days after receiving the goods, and upload clear photos or videos of the product problems as proof. After verification, we will provide return, exchange or partial refund services according to user needs. If the product is damaged due to improper storage or use by the user, this clause does not apply.
2. Product description does not match
   When the actual style, color, size, material, etc. of the product are seriously different from the website description, the user can initiate problem feedback within 7 natural days after signing for the product. We will review it within 24-48 hours. After the review is passed, we will handle the return and refund for the user, and we will bear the round-trip shipping costs.
3. Order issues
4. Order cancellation
   After the user submits the order, before the product is shipped, the user can cancel the order on the order page; if the product has been shipped, the user needs to contact customer service to apply for cancellation. We will try our best to intercept the logistics, but if the interception fails, the user needs to follow the return process. After the order is successfully canceled, the payment will be returned within 1-3 working days.
5. Order information error
   After the user places an order, if the delivery address, contact information, product specifications and other information are filled in incorrectly, the user should contact customer service immediately to modify it. If the order has entered the shipping process and cannot be modified, the user must bear the additional costs caused by the incorrect information.
6. Service issues
   Customer service response is not timely
   If the user contacts customer service during normal service hours and does not receive a response within 30 minutes, he can feedback the problem again through other contact methods (such as email), and indicate the first contact time and problem description. We will check the quality of customer service and solve user problems as soon as possible.
   V. Other issues
7. Website technical failure
   If users are unable to browse products, place orders, make payments, etc. due to system failures, network attacks, server anomalies, etc., we will fix the problem as soon as possible and publish a failure description on the website homepage or bulletin board. If losses are caused to users, we will make reasonable compensation based on the actual situation.
8. Policy understanding differences
   If users have differences in understanding of the relevant policies of this website (such as refund policies, privacy policies, etc.), they can contact customer service for consultation. We will explain to users in writing, and if users still have objections, they can resolve them through legal means.
   This clause has the same effect as other policies and agreements on this website. Saddler BigData inc has the right to revise this clause based on actual conditions, and the revised clause will be published on the website. If users have any questions or suggestions about this clause, they can contact us through customer service channels at any time.